Last Updated: 7th September, 2024

Sportz Track app (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our platform and services to manage the day-to-day operations of sports clubs and academies.

By using our services, you agree to the practices outlined in this Privacy Policy. Please read this document carefully to understand how we handle your data.

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1. Introduction

This Privacy Policy applies to all users of Sportz Track app]’s platform, including sports clubs, academies, coaches, athletes, and staff.

It describes the types of personal information we collect, how we use it, and the measures we take to safeguard your privacy.

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2. Information We Collect

We collect various types of personal and non-personal information to provide and improve our services. This information is collected directly from users, through their interactions with our platform, and from third parties.

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2.1. Personal Information

Personal information refers to any data that can be used to identify an individual. We may collect the following types of personal information:

• Account Information: Name, email address, phone number, and password when you create an account.

• Profile Information: User roles (coach, athlete, manager), sports preferences, and other relevant profile details.

• Athlete Data: Performance statistics, health and injury records, and training data.

• Payment Information: Billing details and payment method when subscribing to premium features.

• Communications: Messages, feedback, and correspondence sent through our platform.

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2.2. Non-Personal Information

Non-personal information cannot identify you directly. We may collect data such as:

• Device Information: IP address, browser type, operating system, and device type used to access our platform.

• Usage Data: Interaction patterns, page visits, and time spent on different features of the platform.

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3. How We Use Your Information

We use your information to provide, improve, and personalize our services, as well as to ensure a smooth user experience.

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3.1. Service Delivery

We use your personal data to:

• Manage accounts and user profiles.

• Facilitate sports club and academy operations, such as scheduling, team management, and performance tracking.

• Provide communication between athletes, coaches, and administrators.

• Process payments and manage billing information.

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3.2. Service Improvement

Your data helps us:

• Analyze and enhance the platform’s performance and usability.

• Develop new features and services that align with user needs.

• Conduct troubleshooting and resolve technical issues.

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3.3. Marketing and Communication

We may use your contact information to:

• Send service-related notifications, updates, and reminders (e.g., event scheduling or session changes).

• Send promotional content, newsletters, or surveys if you opt-in for marketing communications.

• Personalize your experience by recommending features based on your usage.

 

You can opt out of marketing communications at any time by following the unsubscribe instructions provided in the email or contacting us directly.

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4. Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. However, we may share your information with the following parties under specific circumstances:

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4.1. Service Providers

We may share your data with third-party service providers who help us deliver our services. These include:

• Payment processors to handle billing transactions.

• Data analytics providers to analyze platform performance.

• Cloud storage providers to securely store your data.

All third-party service providers are required to adhere to data protection laws and use your information only for the purpose of delivering their services to us.

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4.2. Legal Obligations

We may disclose your information to comply with legal obligations or protect our legal rights. This includes situations where:

• We are required to respond to a court order, subpoena, or other legal requests.

• We believe it is necessary to investigate or prevent fraud, security threats, or violations of our terms.

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5. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, loss, or misuse. These measures include:

• Encryption: All sensitive data (e.g., health records, payment information) is encrypted in transit and at rest.

• Access Controls: Only authorized personnel have access to your data, and they are bound by confidentiality agreements.

• Regular Audits: We regularly review our data protection practices to ensure compliance with security standards.

However, no method of transmission over the Internet is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

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6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. This typically includes:

• Retaining your account information until you choose to deactivate your account.

• Retaining performance and health data for the duration of your use of the platform, or until it is no longer needed for reporting purposes.

If you wish to delete your account or request the removal of specific data, you can contact us directly, and we will comply with applicable legal obligations.

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7. Your Rights

You have the following rights concerning your personal data:

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7.1. Access and Correction

You can access and update your personal information at any time by logging into your account or contacting our support team.

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7.2. Data Portability

You may request a copy of your data in a structured, machine-readable format. We will provide it to you within a reasonable time frame

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7.3. Deletion

You can request the deletion of your account and associated personal information. We will delete the data unless retention is required for legal or operational purposes.

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7.4. Withdraw Consent

You may withdraw your consent to data processing (such as receiving marketing communications) at any time by adjusting your preferences in the app or contacting us.

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8. International Data Transfers

If you are located outside of India  your personal information may be transferred to and processed in countries where data protection laws may differ from your home jurisdiction. We will ensure appropriate safeguards are in place to protect your information when it is transferred internationally.

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9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any changes will be posted on our website or app, and we will notify you via email or in-app notifications when significant updates are made. Continued use of our services after changes are made constitutes your acceptance of the updated policy.

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11. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at:

PERFOMX SPORTZ TRACK PRIVATE LIMITED
connect@sportztrack.in

www.sportztrack.in
9177269006

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This Privacy Policy is designed to inform users of how their personal information is collected, used, and protected, ensuring transparency and trust when using the platform for managing sports clubs and academies.

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